Customer Help

An ebike, or electric bike, is a bicycle equipped with a motor and battery that assist with pedalling. The motor kicks in to help you when you pedal, making it easier to ride uphill, against the wind, or for longer distances. Some models also have a throttle, allowing you to ride without pedalling at all.

In most cases, you don’t need a license to ride an ebike, as long as it meets local regulations. In Australia, ebikes with a motor output of up to 250 watts and a top speed of 25 km/h are classified as bicycles and can be ridden without a license. Always check your local laws to ensure compliance.

The range of an ebike depends on several factors, including the battery capacity, motor power, terrain, rider weight, and level of pedal assist used. Most ebikes can cover anywhere from 50 to 150 kilometres on a single charge. For specific range information, refer to the specifications of the model you’re interested in.

Charging times vary depending on the battery size and charger. Typically, it takes between 3 to 6 hours to fully charge an ebike battery. Some models offer fast-charging options, which can reduce this time significantly.

Yes, most ebikes are designed to be weather-resistant and can be ridden in the rain. However, it’s important to avoid submerging the bike or exposing it to extreme conditions. Regular maintenance, such as drying off the bike after a wet ride, will help prolong its lifespan.

Ebikes require regular maintenance similar to a traditional bicycle, such as checking the brakes, tyres, and chain. Additionally, you should periodically inspect the battery and motor connections. It’s also a good idea to have your ebike serviced by a professional periodically, especially if you ride frequently.

The cost of an ebike can vary widely depending on the brand, model, and features. Entry-level models start around AUD 1,500, while high-end models with advanced features can go upwards of AUD 10,000. We offer a wide range of ebikes to suit different budgets and riding preferences.

Yes, we offer test rides so you can experience the feel of an ebike before making a purchase. Simply book a test ride through our website or visit our store to try out different models.

We offer flexible financing options to make it easier for you to purchase your ideal ebike. Speak to our team in-store or check our website for more details on financing plans.

All our ebikes come with a manufacturer’s warranty, typically covering 12 months for electrical components and the frame. The specifics of the warranty can vary depending on the brand and model, so please check the details for your chosen ebike.

Yes, we have a fully equipped workshop to handle all your ebike repair and maintenance needs. Whether it’s a minor adjustment or a major repair, our experienced technicians are here to help.

Upgrading the battery or motor on an ebike is possible, but it’s important to ensure compatibility with your existing system. Our team can advise you on the best options for upgrades and assist with the installation.

Choosing the right ebike depends on your riding style, terrain, and personal preferences. Consider factors such as motor power, battery range, and bike weight. Our online quiz or in-store experts can help guide you to the perfect match for your needs.

Yes, we carry a wide range of accessories and parts for ebikes, including helmets, lights, locks, panniers, and more. Whether you’re looking to enhance your ride or need a replacement part, we’ve got you covered.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We do not offer refunds for change of mind. However, if there is a fault with your ebike, we will work with you to repair, replace, or provide a solution in line with our warranty policy. Please refer to our full returns policy for more details.